Frequently Asked Question

Definitely YES. By registering with us, it would be easier for us to keep track your billing and shipping details such as name, address, contact number and also easy to keep track your past order and payment status as well.

The main reason is due to inactive account. You need to verify your account by clicking on the verification link which had been notified to your registered email address.

You may contact us at she@shawlshouse.com for technical assistance.

Just follow the below step :-

  1. Go to My Account page.
  2. Click on the Forgot Password link.
  3. You will be prompted with a window and please enter your email address (it must be the same email address you registered with chentaqaseh.com.
  4. Check your inbox because the password will be notify automatically to the registered email address.

At the moment, we only accept Bank transfer via Cash Deposit  Machine and Online Banking via Billplz

Please Refer to our guideline ‘How to Order

Please take a photo of your item and email us at she@shawlshouse.com. We will exchange your item for a new one. In the event of the item is out of stock, you can request to receive monetary refund or replace with another code which has same value of total faulty / damage item received.

Please email us your order ID and the item code you did not receive at she@shawlshouse.com. You will need to return the incorrectly received item back to us. We will exchange for the correct one.

In the event of the item is out of stock, you can request to receive monetary refund or replace with another code which has same value of total faulty / damage item received.

Note: Kindly refer detail explanation of

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